98% of texts get opened versus 20% of emails. CrawlSpace ships two-way SMS, 10DLC carrier registration, sequence integration, and a chat-style conversation view per contact — for $0.01 per message segment, charged from the same prepaid balance as your calls. No separate texting platform, no per-seat fees.
Included with every plan · 10DLC registration handled in-app · No setup fees
Carriers cracked down on business SMS in 2023 with the 10DLC framework. Result: most CRMs either don't offer texting at all, or they bolt on a third-party tool with its own pricing, dashboard, and registration flow. You end up paying twice and switching tabs constantly.
Many CRMs simply don't text. Salesforce Essentials, most "lite" CRMs, and bookkeeping-style tools give you email and a phone field but no actual SMS sending. So you text from your personal phone and lose the activity log.
HubSpot wants $50/seat for the SMS add-on. Salesmsg, Textline, OpenPhone — each is its own subscription, its own dashboard, and its own carrier registration. Threading conversations across two tools is a nightmare.
10DLC is non-optional. Unverified senders get throttled or blocked outright by T-Mobile, AT&T, and Verizon. Most CRMs leave you to figure out the registration paperwork yourself, then hand-configure it in their dashboard.
A real two-way texting system attached to every contact in your CRM. Send manually from a contact's detail, fire SMS steps automatically inside a sequence, and watch incoming replies show up in a chat-style conversation view that the entire team can see.
Click "Complete Registration" in Settings → Phone → SMS, fill in your business profile (name, type, EIN, address), and submit. CrawlSpace handles the brand + campaign filing with the carriers. Approval is typically 1-7 days. After approval, SMS is fully enabled — no extra dashboard.
Each contact has an SMS thread that looks like a chat app — your messages on one side, theirs on the other, in chronological order. Send from the input at the bottom; incoming texts appear in real time. Every message is logged to the contact's activity history.
Add SMS as a step in any sequence — alongside email, calls, and manual tasks. Best for time-sensitive moments: appointment reminder 24 hours before, follow-up the day after a call, "did you receive my proposal?" three days after sending. The sequence engine handles timing.
Every contact has a "Texting Available" field (Yes / No / Not Set). The Text button on the contact stays disabled until you set it to Yes — your manual record of explicit consent. SMS sequence steps skip non-opted-in contacts automatically. Built-in compliance discipline.
SMS draws from the same prepaid balance as calls. $0.01 per outbound segment, $0.01 per inbound segment, $0.02 per call minute. One balance, one purchase, one low-balance warning. Buy credits in any amount; they never expire.
Send and receive texts from the desktop CRM or the Android mobile app. Both use the same Twilio number, share the same conversation history, and log to the same activity stream. Reply on your phone during a meeting; the response is in the desktop app when you sit back down.
Most CRMs treat SMS as a paid add-on or a third-party integration. CrawlSpace bundles it.
| Capability | CrawlSpace | HubSpot + Salesmsg | Salesforce + OpenPhone |
|---|---|---|---|
| Two-way SMS in CRM | ✅ Native | ⚠️ $25-50/seat add-on | ⚠️ Separate tool |
| 10DLC registration in-app | ✅ Yes | ⚠️ Salesmsg dashboard | ⚠️ OpenPhone dashboard |
| SMS in sequences/automations | ✅ Native step type | ⚠️ Workflows + add-on | ⚠️ Flow + add-on |
| Per-message cost | $0.01/segment | $0.025-0.045/segment | $0.05/segment |
| Inbound SMS billed | $0.01/segment | Often hidden | $0.02-0.05/segment |
| Shared balance with calls | ✅ Yes | ❌ Separate | ❌ Separate |
| Mobile app SMS | ✅ Yes | ⚠️ Salesmsg app | ⚠️ OpenPhone app |
| Opt-in tracking field | ✅ Built in | ⚠️ Custom property | ⚠️ Custom field |
| Monthly platform cost | $29.95 flat | $50 + $25-50/seat | $25/seat + $20+/seat |
Half the per-message cost. No second platform. One flat price.
SMS isn't a replacement for email — it's a complement. Use it where opens and immediacy matter most.
"Hi {{firstName}}, just confirming our 2pm tomorrow at {{address}}. Reply Y to confirm or call us at {{userPhone}} to reschedule." 24-hour reminder cuts no-shows by 30-40% in most service businesses.
You sent a proposal Tuesday. By Friday they haven't replied to the email. A short SMS — "Hey, did you get a chance to look at the quote? Happy to answer any questions." — gets responses email never would.
Capture leads at events with a web form (with explicit SMS opt-in checkbox), then immediately fire a "Thanks for stopping by — here's the info we discussed" text the moment they submit. Top-of-mind before they leave the booth.
30 days before a renewal, send a quick "Heads up — your contract renews on {{renewalDate}}, want to grab 15 min to review?" SMS. Way more effective than an email that gets buried in their inbox.
"On our way — ETA 20 min." "Crew arrived, starting work." "All wrapped up, invoice coming via email." Service businesses live and die by communication, and SMS is the right channel for "what's happening right now" updates.
"That price expires Friday — want to lock it in?" "Spot opened up next week, interested?" When the message has to land before EOD, SMS is the only channel that reliably gets there.
SMS, calls, voicemail, video email, sequences, deals, invoicing, project management — all in one CRM, all included, all for $29.95/month. Stop paying $50/seat to text your customers.
$29.95/month · Cancel anytime · Works on day one